Safe shopping & relaxed enjoyment.
We want to make you happy with our teas. To make sure this happens, we guarantee you these points with every order:
Fast shipping with DHL
Do you like waiting? Neither do we. That's why orders are always dispatched within 48 hours. DHL will deliver your parcel 1-2 days later. Free shipping from 29€.
Free return shipment
Ordered the wrong thing? Bowl looks different? We will be happy to take your order back free of charge (orders from Germany). Simply send an informal e-mail to service@matcha-karu.de and we will send you your return label.
Promise of enjoyment
Matcha is not your thing? Too bad, but tastes are different. Write to us and we will send you another tea or refund your order (only valid for 30g tins).
