We ship via DHL.

We always ship with insurance and tracking. Your tracking number will be automatically sent to you via email once your order is shipped. This way, you’ll always know exactly where your package is.

Don’t be surprised: Smaller orders are sometimes delivered by Deutsche Post—that is, by your mail carrier. 

Based on our experience, your order will arrive in 2–3 business days.

We ship from Berlin. There, an organization that provides inclusive employment opportunities for people with disabilities helps us with shipping. 

We generally try to ship orders placed by 9:00 a.m. on the same business day; orders placed after that are shipped the next business day. 

After that, it takes DHL 1–2 days for the package to reach you. 

Of course, you can have your order delivered to a Packstation. 

Please make sure to include both your postal code and the Packstation number. You do not need to include the street address of the Packstation!

Sample address:

Mia Musterfrau

12248234233

Packstation 123

12345 Test City

First things first: We'll deliver your matcha to you. We've successfully fulfilled 100% of our orders so far, and we'll find a solution for you as well. 

First, please check the tracking information for your order. We’ve sent you a separate email with this information. 

If the problem still isn’t resolved, please contact us by email at service@matcha-karu.de

Our matcha, our gift sets, and our green tea make perfect gifts, but we do not currently offer a gift-wrapping service.

We never include paper invoices with orders, so you can have the package sent directly to the recipient.

The following payment methods are available in our store:
PayPal, credit card, Amazon Pay, Apple Pay, Google Pay, Klarna (purchase on account and financing), and bank transfer (prepayment).

Special note regarding Klarna: If you select Klarna (invoice or financing), you will receive a separate message from Klarna with payment details. You do not need to make a bank transfer to us; please make the payment directly to Klarna. 

You can return any order to us (as long as the food items are unopened) without giving a reason. 

Returns are free of charge for you.

The quickest way to do this is to simply reply to our order confirmation with a brief message (“I’d like to return item … from this order” or similar).

We’ll then send you a shipping label via email. Just stick it on your package and drop it off at a DHL drop-off location. 

Pro tip: You can give pre-paid packages to any DHL driver who’s delivering another package to you. That way, you’ll save yourself a trip to the nearest drop-off location 😬

As soon as we receive the returned items, we’ll immediately refund the full purchase price for the returned item(s) via your original payment method. Please note that depending on the payment method, the refund may take up to 7 business days to process.

Making matcha is easy. With a little practice, anyone can whip up a beautifully creamy matcha with a thick foam. Here’s exactly how to do it: 

The Preparation Guide

In short: Matcha is ground green tea. 

The tea plant is shaded for several weeks before harvest, causing it to produce a lot of chlorophyll, which gives it its intense green color. The leaves are then steamed, dried, and finely ground in granite mills. 

You can find the detailed answer here: 

Matcha – A Quick Guide

Every matcha you receive from us has a shelf life of at least one year.

So there’s nothing stopping you from stocking up. 

As long as the can is kept closed and stored in a reasonably cool place (it doesn’t have to be in the fridge—a spot in your kitchen away from direct sunlight is fine), you won’t notice any loss of flavor even after a year. 

You should use up opened matcha within 90 days to enjoy the best flavor. 

You can safely store sealed matcha cans in the refrigerator to preserve their flavor for an especially long time. 

Important note when opening for the first time: Remove the matcha from the refrigerator at least two hours before breaking the seal. This allows the tea to adjust to room temperature and prevents moisture from accumulating in the fine powder due to condensation. 

Due to condensation, we also advise against storing opened tins intended for regular consumption back in the refrigerator. A place protected from light is perfectly sufficient. 

No, metal doesn't affect the taste or quality of your matcha. Light, oxygen, and moisture are more important factors in maintaining freshness. You can read more about this here.

How you prepare it depends on the type of tea you have. 

We’ve put together some more information for you here: 

Steeping Times for Green Tea